IT Helpdesk/ Support - Intern

Sydney

Before “fintech” was a thing, our founders were dreaming up new ways to transform banking, simplifying the customer journey and the employee experience.

More than 26+ years later Sandstone Technology is still leading the charge, innovating and evolving as the industry evolves. Our high client retention rate is our proudest achievement with 40 financial institutions across Australia, New Zealand, Asia and the United Kingdom placing their trust in our solutions.

From digital banking and digital onboarding to origination and AI-based data analysis, with cloud-based or on-premise deployment, we create flexible, robust, end-to-end solutions using a multi-channel approach that gets our clients to market faster.

At Sandstone, our people are our number one asset and we believe in providing opportunities for our people to develop and grow their careers through our training and development programs, mentoring and on the job coaching. Our employees enjoy a healthy work life balance with a number of social activities planned throughout the year, to relax and celebrate successes! 

The Role

IT intern helpdesk engineer, you will be part of Service Desk team within Sandstone Platform Services department. In this role, you will be working with support engineers and will have the opportunity to collaborate with our Technical Operations and Platform team.  In this role you will be able to learn and develop new skills.

Key Responsibilities include:

• Onboarding and offboarding employees and resolving tickets in alignment to SLA’s.
• Maintaining and updating the software and hardware Inventory.
• Troubleshooting requests related to hardware, networking, software and applications, and IT infrastructure.
• Improve, support, and owning the general queries and/or adhoc activities on daily basis.
• Requires on-site working and after hours when necessary. Able to handle calls with internal staff, our clients, vendors, and suppliers related to your role.

The Essentials:

• Bachelor’s Degree in Information Technology or equivalent field.
• 6months – 1 year of demonstrated experience in IT related field.
• Excellent communication, analytical and problem-solving skills. 

Nice to have:

• Service Desk or Support experience along with any ticketing system, O365, Cloud apps
• Intermediate level of understanding in networking, security, cloud concepts.
• Practical experience in O365 apps and /or any cloud applications or systems.
• Experience in Troubleshooting desktop and laptop issues such as BSOD, hardware repairs etc.
• Experience in Windows / IOS platform support devices includes laptops, mobile phones etc.

Ongoing training and development plan will be provided for the successful candidate.

If you're interested in working with us, apply now and submit your resume!

Note: Only shortlisted candidates will be contacted.