Transparent is the new normal

Customers don’t want to be left in the dark about the progress of their loan assessment, and neither do your brokers.

Tracker is a browser-based, self-service customer care portal. By opening up the loan assessment process to those who have the most at stake, you’re empowering both customers and brokers with full visibility and greater control. 

It’s the smartest, proven way to drive more loans to settlement, designed to simplify the online experience and liberate brokers and assessors from manual processing.

~50%

of documents supplied by customers and brokers today are invalid

>80%

reduction in manual touch-time throughout assessment process

4 secs

per page auto indexing

5 mins

to auto index sample 80 page document (saving up to 55mins per application)

=20

new applications per day

~2

FTE savings

tracker (1)

Reduced attrition

All interactions are digital including regular, automated alerts and contact with assessors. Customers can upload documents and track loan progress through a simple, conversational interface on their device of choice, leading to fewer pre-settlement drop-outs.

 

Learn more

 

Happier brokers

With full visibility of all their applications and less re-keying of customer data, brokers reap the benefits of reduced loan processing time. That includes shorter time to conversion and increased rate of settlement.

 

Learn more

 

tracker (3)
whitepapers 1

Teams freed up to value add

Automation and AI reduce manual processing, so you can write more business with the same-sized team. Direct contact with customers means fewer high-cost touchpoints, e.g., customer service calls; less time spent processing loans means lower cost per application.

 

Learn more

 

Finally, the end of tedious tasks for loans staff

How happy will your loans team be, with loan information delivered in a timely manner? With real-time notifications? With responsive design that enables them to consistently brand the interface?

Tracker integrates with existing host systems and third-party platforms (e.g., bankstatements.com.au). Not only that, it meshes with other Sandstone products along the acquisition journey – our application platform (Apply), loan origination platform (LendFast) and digital intelligent verification assistant (DiVA).

Meanwhile your brokers and customers are able to view and interrogate every aspect of their application results: one reliable path to improved customer/broker satisfaction and brand loyalty.

 

 
 

Tracker is the customer portal for digital upload of supporting documents and status tracking for all credit applications.

Tracker graphic

Some of Our Customers

slide1

 

 

slide2

 

 

slide3

 

 

slide4

 

 

Let AI enhance your customer journey

DiVA is the next logical step in your customers’ loan or credit journey. AI can accelerate your origination application assessment on a platform that integrates 100% with Tracker.