The digital banking landscape has changed forever.

With an increased demand for online servicing and customers engaging with their financial institutions with a mobile first mindset, banks can no longer take the lead in the conversation. The power has shifted to that of the customer, whether that be consumer or business. Customer experience is once again at the forefront of engagement and looking at ways in which processes can be automated, made more efficient and effective, that directly impact the customer will benefit everyone involved. Below we provide some thoughts and insights on some of the topics and themes we view as important factors to being successful in financial services.

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Mobile Banking Apps: Inhouse vs white labeling

Today, most Tier 1 banks develop their mobile banking apps inhouse. For other financial institutions, the path is not so clear. Should they custom build inhouse, maintaining absolute control, or lean on the experience of an external vendor and their white-label solution?

 

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Mobile banking security: 5 serious challenges, and the 7 ways to address them

With the pandemic in full swing, we’ve seen consumers embrace mobile apps as a convenient, easy and safe way to bank. But beyond COVID, there are other factors boosting mobile adoption. 

 

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APIs drive fast, front-end upgrades that minimise risk and power growth

Why aren’t more digital banking front ends being re-tooled to supercharge growth? Sandstone Technology’s CEO Michael Phillipou helps explain how APIs make exciting fintech integrations possible with many core banking system, however monolithic and problematic they may be.

 

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The impacts of Covid-19 on the mobile and internet banking landscape

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The big 3 challenges in trying to achieve single customer view

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Banking's competitive landscape - what can smaller banks do to thrive?

With competition emanating not only from fintechs but also leading technology companies, it has become extremely difficult to grow or even maintain margins...

 

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How single customer view helps banks serve customers better 

At a time when it’s easier to switch than ever before, single customer view is a powerful retention and capture tool in the fight for market share...

 

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The need for personalisation in Banking

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The importance of Digital Banking in the digital age

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Does your Digital Banking strategy tick all the boxes?

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Speak to us today and learn how we can work together to remove the friction for your customers’ journey.