What customer-owned banks can teach us about leading with purpose
Institutions within the customer owned banking sector are often viewed as followers rather than ...
This whitepaper covers:
It seems like only yesterday that Millennials were the up-and-comers, their digitally-driven behaviours forcing change in the financial industry. Now it’s Generation Z, half of whom are already adults, and all of whom are digital natives. Meanwhile, the Alpha generation – the under 10s – are hot on their heels.
What’s shaping the money mindsets of these younger generations, and how will financial institutions (FIs) need to evolve to keep them as customers?
The desire for both business and personal banking customers to self-serve has never been greater. Fuelled by the digital experiences forced upon us during the global pandemic, our acceptance of – and ability to successfully use – digital platforms has increased significantly, meaning the expectation people have of what ‘good’ looks like online, both in terms of experience and the tasks that can be performed, has changed dramatically.
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Why aren’t more digital banking front ends being re-tooled to supercharge growth? Sandstone Technology’s CEO Michael Phillipou helps explain how APIs make exciting fintech integrations possible with many core banking system, however monolithic and problematic they may be.
Covid-19 has significantly transformed our lifestyle on multiple fronts. From the way we do our professional work...
The value of a single, authoritative customer view is well established, and offers many advantages, from segmentation to risk reduction and customer retention. But as Sandstone Technology Chief Customer Officer Ross Watts, explains, there are three major hurdles to be overcome...
With competition emanating not only from fintechs but also leading technology companies, it has become extremely difficult to grow or even maintain margins...
At a time when it’s easier to switch than ever before, single customer view is a powerful retention and capture tool in the fight for market share...
Customers are no longer satisfied with being treated as a number, instead personalised, tailored customer journeys have replaced the outdated approach to banking...
All banks and financial institutions have a Digital Banking platform these days. But does yours just cover the basics?...
It’s time to change your perspective – it’s no longer ‘digital banking’. It’s ‘banking in a digital world’...
