Customers are at the heart of everything we do.

At Sandstone Technology we are innovative, curious and strive to deliver exceptional outcomes and solutions for our customers to create better banking experiences.

 


BEN

Bendigo and Adelaide Bank enhances its lending ecosystem

Bendigo and Adelaide Bank partnered with Sandstone Technology to transform and streamline their loan processing systems and processes. With legacy lending systems and a growing broker channel, Bendigo and Adelaide Bank’s Third-Party Banking Division identified the need to transform and remediate its loan processing systems. The bank needed to find a solution which would support the growth of its lending business, better serve its mortgage origination partners, and improve the customer experience. 

 

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Great Southern Bank Transforms Home Lending Experience

Re-imagining the home lending experience

Knowing the importance in providing an exceptional customer experience, in 2018 Great Southern Bank re-evaluated their home loan processes in response to a highly competitive environment. The bank identified the need to find a better platform that would enable them to achieve scale in a relevant, responsive and consistent manner. 

 

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Enhancing the end-to-end lending experience

Removing the friction from the customer experience

In collaboration with the team at Sandstone Technology, P&N Bank identified an opportunity to elevate its customer experience by embracing digital technologies to enhance their end-to-end loan origination process.

 

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Digital banking upgrade

ALL ABOUT THE CUSTOMER

Customer relationships being Arab Bank’s first priority (and ours), we helped modernise their CX to meet the market and industry requirements. Using our digital banking solution and BankFast product, they’re powering ahead with business and growth strategies.

 

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Digital banking upgrade

DELIVERED IN 5 MONTHS

Our digital banking solution, featuring BankFast, now gives BOQ Specialist’s customers a far more intuitive banking experience. Their much-improved platform also supports New Payments Platform (NPP) and provides greater control for the bank and its niche customer target.

 

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ME Bank

New mobile app

CUSTOMISED FOR THE CLIENT

ME Bank was looking for an Android/iPhone app that was intuitive and customer friendly, without compromising on data security. Our mobile banking solution met the brief, also allowing for complete UI customisation in line with ME’s brand values.

 

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Featured Case Studies

Arbuthnot Latham

New mobile app

ONE SEAMLESS SYSTEM

Arbuthnot Latham wanted to take their full business banking functionality onto one platform. Now their digital high-net-worth clients enjoy a personalised private banking experience all in one place, transacting where and when they want, using their device of choice.

 

 

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Retail banking solution

FRICTIONLESS CUSTOMER EXPERIENCE

Sandstone has helped Bendigo and Adelaide Banks achieve their mission to become Australia’s most customer-connected brands, with on-boarding, product origination and lending solutions, including LendFast. A faster, more efficient CX is now delivering increased business for the bank.

 

 

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Accelerating Digital Banking on the Cloud

HELPING FINANCIAL INSTITUTIONS INNOVATE THE CUSTOMER EXPERIENCE

How Sandstone and AWS help financial services institutions (FSIs) create more flexible digital solutions with enhanced regulatory requirements.

 

 

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Kent Reliance

Digital acquisition

GOOD-BYE MANUAL PROCESSING

Keen to transform their acquisition proposition and eliminate manual processes, Kent Reliance needed a partner committed to continually improving their digital platform and customer experience. Since launching with Sandstone’s Apply they’ve seen a significant increase in applications.

 

 

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End-to-end loan origination

LEGACY SYSTEMS TRANSFORMED

Newcastle Permanent’s existing platform was in need of an upgrade, so we moved them over to our state-of-the-art lending system LendFast which delivers all the same functionality and more. Now their average monthly lending has increased by more than 100% with no additional staff.

 

 

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Shawbrook Bank

Digital banking, loan origination

BEST-IN-CLASS CX

A challenger bank known for simplicity and great CX, Shawbrook’s market position has been shored up with the addition of Apply and BankFast Online Banking, which were delivered into production in six months. In the first year, deposits grew by 65% with 63,000+ new accounts in under two years.

 

 

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