Consumers are regularly interacting with the brands they trust.

The customer expectation has shifted towards an anywhere, anytime, on any device mindset. The need for frictionless, simple digital experiences is infiltrating across multiple industries including that of financial services. Financial institutions can’t afford to ignore this change in need and must adapt to be able to keep pace with market demands. Below we provide some thoughts and insights on the automation of the digital onboarding and loan origination process and the impact this can have on the industry.

5 ways financial institutions can boost digital acquisition

We’re now in a market, post-Covid, where digital expectations have been pushed to new heights. 

Digital customer acquisition strategies are more important than ever, but financial institutions (FIs) are still seeing too many application dropouts. The solution lies in streamlining onboarding – and that requires integration with third parties and backend systems, automation at crucial points in the process, and omni-channel synchronicity.


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The Race is On: How technology can create more profitable outcomes

As consumers we expect businesses to be easy to deal with. We all have an idea of what technology is capable of, and know from our dealings with brands across the globe what a great customer experience looks like.  When applying for finance however, that customer experience is often lacking.


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In collaboration with the team at Sandstone Technology, P&N Bank identified an opportunity to elevate its customer experience by embracing digital technologies to enhance their end-to-end loan origination process.


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Speak to us today and learn how we can work together to remove the friction for your customers’ journey.