With changes in regulation, and government incentive programs being introduced across the world, small business owners are finally gaining the level of attention they have been craving for years.

No longer are they being cast aside, instead, banks and financial institutions are now realising the potential of this untapped market. The problem? Small to Medium Enterprise’s (SME) require, and rightfully expect the same level of support and customer experience as the consumer market, however many financial institutions have not made this provision in their service offering. What does that mean for the SME segment? Our thoughts are below.

7 digital banking solutions to help retain and acquire SME customers

During the pandemic, at a time when many SMEs needed their banks’ support the most, they were let down by a major service gap.

Many SMEs have lost trust in the major banks through COVID. But the opportunity is there to turn that around, to help SMEs drive growth in economic recovery, using banking solutions that grow with the customer and address the  service gap.

 

Learn more

 

SME Lead image

We thought you might also be interested in

Mobile Banking Apps: Inhouse vs white labeling

Today, most Tier 1 banks develop their mobile banking apps inhouse. For other financial ...

Read More

Leading banks into the digital era

Fintech digital transformation can be made much simpler if partners are willing to drive value in ...

Read More

Where AI meets human: getting the mix right in digital banking solutions

AI is making a huge difference in digital banking solutions; and beyond that, in consumers’ ...

Read More

APIs drive fast, front-end upgrades that minimise risk and power growth

Sandstone Technology’s CEO Michael Phillipou helps explain how APIs make exciting fintech ...

Read More

Mobile banking security: 5 serious challenges, and the 7 ways to address them

Even before the events of 2020, Australian and New Zealand consumers were embracing banking on the ...

Read More

The big 3 challenges in trying to achieve single customer view

The value of a single, authoritative customer view is well established, and offers many advantages, ...

Read More

Open Banking and the stigma of regulation in the UK

The term Open Banking started to gain notoriety in 2016 as a direct result of the UK’s Competitions ...

Read More

Open Banking: How Australia can learn from the UK

Open Banking drew global attention in 2016 as a direct result of the UK’s Competitions Market ...

Read More

SMEs affected by Covid-19: how digital banking can extend support

In 2019, small businesses accounted for 35 per cent of Australia’s gross domestic profit and ...

Read More

SME whitepaper Lead
Digital Banking

SMEs affected by Covid-19: how digital banking can extend support

Digital channels such as online banking and mobile banking apps are the key interfaces between the SMEs and their financial institutions...

 

Read more

shutterstock_1361117711
Digital Banking

The impacts of Covid-19 on the mobile and internet banking landscape

Covid-19 has significantly transformed our lifestyle on multiple fronts. From the way we do our professional work...

 

Read More

shutterstock_691685071
Digital Banking

Banking's competitive landscape - what can smaller banks do to thrive?

With competition emanating not only from fintechs but also leading technology companies...

 

Read More

Speak to us today and learn how we can work together to remove the friction for your customers’ journey.