What customer-owned banks can teach us about leading with purpose
Institutions within the customer owned banking sector are often viewed as followers rather than ...
SME
No longer are they being cast aside, instead, banks and financial institutions are now realising the potential of this untapped market. The problem? Small to Medium Enterprise’s (SME) require, and rightfully expect the same level of support and customer experience as the consumer market, however many financial institutions have not made this provision in their service offering. What does that mean for the SME segment? Our thoughts are below.
During the pandemic, at a time when many SMEs needed their banks’ support the most, they were let down by a major service gap.
Many SMEs have lost trust in the major banks through COVID. But the opportunity is there to turn that around, to help SMEs drive growth in economic recovery, using banking solutions that grow with the customer and address the service gap.
Institutions within the customer owned banking sector are often viewed as followers rather than ...
Why do so many financial institutions aspire to 100% configurable technology? In our experience, ...
Last month, Sandstone Technology attended the Future of Financial Services conference in Sydney, ...
As digital natives enter the ranks of customers in their droves and challenger banks emerge with ...
No business today can afford to take their customers for granted. Customer experience has become ...
Banking technology is always on the move. The annual Banking Transformation Summit (BTS) is an ...
The term Open Banking started to gain notoriety in 2016 as a direct result of the UK’s Competitions ...
Open Banking drew global attention in 2016 as a direct result of the UK’s Competitions Market ...
In 2019, small businesses accounted for 35 per cent of Australia’s gross domestic profit and ...
Digital channels such as online banking and mobile banking apps are the key interfaces between the SMEs and their financial institutions...
Covid-19 has significantly transformed our lifestyle on multiple fronts. From the way we do our professional work...
With competition emanating not only from fintechs but also leading technology companies...