A sound knowledge base helps people make informed decisions.

With changes in regulation, and government incentive programs being introduced across the world, small business owners are finally gaining the level of attention they have been craving for years. No longer are they being cast aside, instead, banks and financial institutions are now realising the potential of this untapped market. The problem? Small to Medium Enterprise’s (SME) require, and rightfully expect the same level of support and customer experience as the consumer market, however many financial institutions have not made this provision in their service offering. What does that mean for the SME segment? Our thoughts are below.

7 digital banking solutions to help retain and acquire SME customers

During the pandemic, at a time when many SMEs needed their banks’ support the most, they were let down by a major service gap.

Many SMEs have lost trust in the major banks through COVID. But the opportunity is there to turn that around, to help SMEs drive growth in economic recovery, using banking solutions that grow with the customer and address the  service gap.

Learn more


SME Lead image

We thought you might also be interested in

Mobile Banking Apps – The good, the bad and the ugly

Mobile banking apps have traditionally been viewed as a cost centre. But this undervalues their ...

Read More

Mobile Banking Apps: Inhouse vs white labeling

Today, most Tier 1 banks develop their mobile banking apps inhouse. For other financial ...

Read More

5 ways financial institutions can improve digital acquisition

Acquiring loyal, profitable banking customers in today’s climate is an interesting challenge. ...

Read More

Leading banks into the digital era

Fintech digital transformation can be made much simpler if partners are willing to drive value in ...

Read More

The need for personalisation in Banking

Customers today have come to expect a level of personalisation while interacting with everyday ...

Read More

Mobile banking security: 5 serious challenges, and the 7 ways to address them

Even before the events of 2020, Australian and New Zealand consumers were embracing banking on the ...

Read More

Building Society Sector Analysis 2021 Report

We're delighted to be a sponsor of a new report from Whitecap Consulting, produced in partnership ...

Read More

Open Banking and the stigma of regulation in the UK

The term Open Banking started to gain notoriety in 2016 as a direct result of the UK’s Competitions ...

Read More

Open Banking: How Australia can learn from the UK

Open Banking drew global attention in 2016 as a direct result of the UK’s Competitions Market ...

Read More

Digital Banking

The impacts of Covid-19 on the mobile and internet banking landscape

Covid-19 has significantly transformed our lifestyle on multiple fronts. From the way we do our professional work...


Read More

Digital Banking

Banking's competitive landscape - what can smaller banks do to thrive?

With competition emanating not only from fintechs but also leading technology companies...


Read More

Speak to us today and learn how we can work together to remove the friction for your customers’ journey.