What customer-owned banks can teach us about leading with purpose
Institutions within the customer owned banking sector are often viewed as followers rather than ...
It seems like only yesterday that Millennials were the up-and-comers, their digitally-driven behaviours forcing change in the financial industry. Now it’s Generation Z, half of whom are already adults, and all of whom are digital natives. Meanwhile, the Alpha generation – the under 10s – are hot on their heels.
What’s shaping the money mindsets of these younger generations, and how will financial institutions (FIs) need to evolve to keep them as customers?
The desire for both business and personal banking customers to self-serve has never been greater. Fuelled by the digital experiences forced upon us during the global pandemic, our acceptance of – and ability to successfully use – digital platforms has increased significantly, meaning the expectation people have of what ‘good’ looks like online, both in terms of experience and the tasks that can be performed, has changed dramatically.
Covid-19 has significantly transformed our lifestyle on multiple fronts. From the way we do our professional work...
With competition emanating not only from fintechs but also leading technology companies...
It’s time to change your perspective – it’s no longer ‘digital banking’. It’s ‘banking in a digital world’...
All banks and financial institutions have a Digital Banking platform these days. But does yours just cover the basics?...
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We're delighted to be a sponsor of a new report from Whitecap Consulting, produced in partnership with the Building Societies Association....
