What customer-owned banks can teach us about leading with purpose
Institutions within the customer owned banking sector are often viewed as followers rather than ...
Digital Banking
The digital banking landscape has changed forever. With an increased demand for online servicing and customers engaging with their financial institutions with a mobile first mindset, banks can no longer take the lead in the conversation. The power has shifted to that of the customer, whether that be consumer or business. Customer experience is once again at the forefront of engagement and looking at ways in which processes can be automated, made more efficient and effective, that directly impact the customer will benefit everyone involved. Below we provide some thoughts and insights on some of the topics and themes we view as important factors to being successful in financial services.
It seems like only yesterday that Millennials were the up-and-comers, their digitally-driven behaviours forcing change in the financial industry. Now it’s Generation Z, half of whom are already adults, and all of whom are digital natives. Meanwhile, the Alpha generation – the under 10s – are hot on their heels.
What’s shaping the money mindsets of these younger generations, and how will financial institutions (FIs) need to evolve to keep them as customers?
The desire for both business and personal banking customers to self-serve has never been greater. Fuelled by the digital experiences forced upon us during the global pandemic, our acceptance of – and ability to successfully use – digital platforms has increased significantly, meaning the expectation people have of what ‘good’ looks like online, both in terms of experience and the tasks that can be performed, has changed dramatically.
Institutions within the customer owned banking sector are often viewed as followers rather than ...
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Last month, Sandstone Technology attended the Future of Financial Services conference in Sydney, ...
As digital natives enter the ranks of customers in their droves and challenger banks emerge with ...
No business today can afford to take their customers for granted. Customer experience has become ...
Banking technology is always on the move. The annual Banking Transformation Summit (BTS) is an ...
We're delighted to be a sponsor of a new report from Whitecap Consulting, produced in partnership ...
The term Open Banking started to gain notoriety in 2016 as a direct result of the UK’s Competitions ...
Open Banking drew global attention in 2016 as a direct result of the UK’s Competitions Market ...
Covid-19 has significantly transformed our lifestyle on multiple fronts. From the way we do our professional work...
With competition emanating not only from fintechs but also leading technology companies...
It’s time to change your perspective – it’s no longer ‘digital banking’. It’s ‘banking in a digital world’...
All banks and financial institutions have a Digital Banking platform these days. But does yours just cover the basics?...
We're delighted to be a sponsor of a new report from Whitecap Consulting, produced in partnership with the Building Societies Association....