A sound knowledge base helps people make informed decisions.

The digital banking landscape has changed forever. With an increased demand for online servicing and customers engaging with their financial institutions with a mobile first mindset, banks can no longer take the lead in the conversation. The power has shifted to that of the customer, whether that be consumer or business. Customer experience is once again at the forefront of engagement and looking at ways in which processes can be automated, made more efficient and effective, that directly impact the customer will benefit everyone involved. Below we provide some thoughts and insights on some of the topics and themes we view as important factors to being successful in financial services.

SMEs affected by Covid-19: how digital banking can extend support

Digital channels such as online banking and mobile banking apps are the key interfaces between the SMEs and their financial institutions for all business banking related issues. As a banking partner to financial institutions servicing the SME market, there are multiple opportunities for banks to enhance the overall experience for this industry segment using these channels.

 

Learn more

 

SME whitepaper

We thought you might also be interested in

Mobile Banking Apps – The good, the bad and the ugly

Mobile banking apps have traditionally been viewed as a cost centre. But this undervalues their ...

Read More

Mobile Banking Apps: Inhouse vs white labeling

Today, most Tier 1 banks develop their mobile banking apps inhouse. For other financial ...

Read More

5 ways financial institutions can improve digital acquisition

Acquiring loyal, profitable banking customers in today’s climate is an interesting challenge. ...

Read More

Leading banks into the digital era

Fintech digital transformation can be made much simpler if partners are willing to drive value in ...

Read More

The need for personalisation in Banking

Customers today have come to expect a level of personalisation while interacting with everyday ...

Read More

Mobile banking security: 5 serious challenges, and the 7 ways to address them

Even before the events of 2020, Australian and New Zealand consumers were embracing banking on the ...

Read More

Building Society Sector Analysis 2021 Report

We're delighted to be a sponsor of a new report from Whitecap Consulting, produced in partnership ...

Read More

Open Banking and the stigma of regulation in the UK

The term Open Banking started to gain notoriety in 2016 as a direct result of the UK’s Competitions ...

Read More

Open Banking: How Australia can learn from the UK

Open Banking drew global attention in 2016 as a direct result of the UK’s Competitions Market ...

Read More

shutterstock_1361117711
Digital Banking

The impacts of Covid-19 on the mobile and internet banking landscape

Covid-19 has significantly transformed our lifestyle on multiple fronts. From the way we do our professional work...

 

Read More

shutterstock_691685071
Digital Banking

Banking's competitive landscape - what can smaller banks do to thrive?

With competition emanating not only from fintechs but also leading technology companies...

 

Read More

shutterstock_443536393
Digital Banking

Does your Digital Banking strategy tick all the boxes?

It’s time to change your perspective – it’s no longer ‘digital banking’. It’s ‘banking in a digital world’...

 

Read More

Db_generic-1
Digital Banking

The importance of Digital Banking in the digital age

All banks and financial institutions have a Digital Banking platform these days. But does yours just cover the basics?...

 

Read More

shutterstock_1725017218 (1)-1
Digital Banking

A review of the strategic landscape for building societies

We're delighted to be a sponsor of a new report from Whitecap Consulting, produced in partnership with the Building Societies Association....

 

Read More

Speak to us today and learn how we can work together to remove the friction for your customers’ journey.