Consumers are regularly interacting with brands they trust.

The customer expectation has shifted towards an anywhere, anytime, on any device mindset. The need for frictionless, simple digital experiences is infiltrating across multiple industries including that of financial services. Financial institutions can’t afford to ignore this change in need and must adapt to be able to keep pace with market demands. Below we provide some thoughts and insights on the automation of the digital onboarding and loan origination process and the impact this can have on the industry.

Banks feeling the pinch with big approval delays

In the first half of 2021, Australians have experienced a major bottleneck in loan application approvals. Lenders continue to struggle as a hot residential property market fuels consumer demand, and as businesses seek to finance a strong recovery post COVID.

 

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Banks feeling the pinch with big approval delays

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Speak to us today and learn how we can work together to remove the friction for your customers’ journey.