Consumers are regularly interacting with brands they trust.

The customer expectation has shifted towards an anywhere, anytime, on any device mindset. The need for frictionless, simple digital experiences is infiltrating across multiple industries including that of financial services. Financial institutions can’t afford to ignore this change in need and must adapt to be able to keep pace with market demands. Below we provide some thoughts and insights on the automation of the digital onboarding and loan origination process and the impact this can have on the industry.

Digital mortgages: the future of lending, here now

Sandstone Technology’s Chief Customer Officer, Ross Watts, explains why digital mortgages are no longer a desirable future state: they’re available now and becoming an essential tool in a bank's digital offering. For years, banks and other lenders have been describing their home loans as digital. But often that’s wishful thinking. What sits behind the scenes may be far from a true digital solution.

 

Read More

Digital_Mortgage_Article_AU_LinkedIn_1
The_Race_Whitepaper_LI_5

The Race is On: How technology can create more profitable outcomes

As consumers we expect businesses to be easy to deal with. We all have an idea of what technology is capable of, and know from our dealings with brands across the globe what a great customer experience looks like.  When applying for finance however, that customer experience is often lacking.

 

Read More


We thought you might also be interested in

Digital mortgages: the future of lending, here now

Sandstone Technology’s Chief Customer Officer, Ross Watts, explains why digital mortgages are no ...

Read More

Straight-through processing, with AI and ML

Straight-through processing (STP), powered by artificial intelligence (AI) and machine learning ...

Read More

De-risking lending: how to move and scale while staying compliant

It’s a precarious time for lenders. Up against increasing demand for a painless customer journey, ...

Read More

The race is on: how technology can create more profitable outcomes

As consumers we expect businesses to be easy to deal with. We all have an idea of what technology ...

Read More

The 5 pillars for better digital lending in 2022

The goal posts continue to shift in the home lending market as global trends re-shape consumer ...

Read More

Building Society Sector Analysis 2021 Report

We're delighted to be a sponsor of a new report from Whitecap Consulting, produced in partnership ...

Read More

shutterstock_1745769374
Origination

5 ways financial institutions can improve digital acquisition

Acquiring loyal, profitable banking customers in today’s climate is an interesting challenge. You’re marketing enticing deals, and visitors are hitting your website in record numbers...

 

Read More

360_F_245704448_jdkpzyApHHsFdmv5umQDHSCjEaMFBkPk
AI & Machine Learning

The role of AI in an age of accelerated digital transformation in financial services

It is impossible to discuss the role of AI in financial services without highlighting that 2020 was hugely disrupted by COVID-19 and the ripple effect is expected to last for years...

 

Read More

P&N
Origination

P&N Success Story

In collaboration with the team at Sandstone Technology, P&N Bank identified an opportunity to elevate its customer experience...

 

Read More

Speak to us today and learn how we can work together to remove the friction for your customers’ journey.