A sound knowledge base helps people make informed decisions

To that end, we’re publishing information on product, market, and industry trends alongside articles that question the status quo.

If there are other topics you think need exploring, please connect with us and we’ll be happy to put pen to paper (so to speak).

SME whitepaper

SMEs affected by Covid-19: how digital banking can extend support

Digital channels such as online banking and mobile banking apps are the key interfaces between the SMEs and their financial institutions for all business banking related issues. As a banking partner to financial institutions servicing the SME market, there are multiple opportunities for banks to enhance the overall experience for this industry segment using these channels.


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Is the world ready for global data standardisation?

With financial transactions forming the backbone of so much of our commercially driven world and ever increasing in volume, now is the time to them as efficient as possible.


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Data standardisation



5 Reasons Why Banks Urgently Need Intelligent Document Processing 

As big data becomes a fact of life for both consumers and banks, it introduces new avenues for creating revenue streams. Banking leaders recognise that the capability to extract and use data..


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Financial wellbeing and beyond

Financial wellbeing - Beyond 2021

Financial institutions must focus on the needs of their customers to fully recover and grow after the impacts of COVID-19. The business models and risk management thresholds must be adapted to reflect the broader economic changes...



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The role of AI in an age of digital transformation in financial services

It is impossible to discuss the role of AI in financial services particularly now as COVID-19 has accelerated digital transformation projects.  The reality is AI is encountered by most people from morning until night....




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Banking's competitive landscape

What can smaller banks do to thrive? Banks are continuously evolving in this digital world. With competition emanating not only from fintechs but also leading technology companies, it has become extremely difficult to grow or even maintain margins...


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Covid19 Article

The impacts of Covid-19 on the mobile and internet banking landscape

Covid-19 has significantly transformed our lifestyle on multiple fronts. From the way we do our professional work, go about our daily responsibilities to planning...



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Does your digital banking strategy tick all the boxes?

If your digital banking strategy aims to maximise uptake, you need to focus on supercharging the digital channel to create a central hub for all customer…



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digital banking ipad article

The importance of digital banking in the digital age

Today, all banks and financial institutions have a digital banking platform. Increasingly, it’s your existing customers’ channel of choice for interaction…



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A review of the strategic landscape for building societies

A new report published by Whitecap Consulting in partnership with the Building Societies Association (BSA) finds that societies continue to leverage mutuality, regionality and technology to create customer value and differentiation in the UK Financial Services market



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Why it’s so hard
to convert banking customers via digital platforms

Creating a digital acquisition flow, one that keeps website visitors engrossed and engaged from research through to onboarding, is a significant…



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Acquiring banking customers online: win more home loan customers

In the increasingly competitive world of banking, digital acquisition is complex. Check out these acquisition strategies to build your customer base…



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Open Banking - looking beyond data sharing

In this paper, we take a view on what ‘Open Data’ means for different financial institutions and what approach they can take to position it as their differentiator.



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Open Banking: How Australia can learn from the UK

Open banking drew global attention in 2016 when the top nine banks in the UK were tasked to deliver open source APIs for third-party use by January 2018. Since then, open banking has...



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Open Banking and the stigma of regulation in
the UK

Heavy regulation around open banking in the UK since launch has hampered industry involvement and acceptance. However, this needn’t be the case…



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Speak to us today and learn how we can work together to remove the friction for your customers’ journey.