IT Support  |   Sydney

Service Desk Lead 

Sandstone Technology, a leading supplier of software products to the financial service industry, has a key requirement for IT services to support our operations; including business critical services provided by applications (such as O365, Microsoft Active Directory, Atlassian products), physical network infrastructure, and a range of end user devices including laptops, tablets and phones and PKI infrastructure such as digital certificates.

We are looking for an energetic and customer focused Service Desk Lead, with a service excellence attitude, to mentor and coach a small team responsible for providing end user support, provisioning and maintaining workstations and user accounts, managing the administration of O365 suites products (Azure Active Directory / Exchange etc) and asset management.

The successful candidate must have:

  • 2+ years of experience in IT service desk operations
  • 1+ years in experience in O365 Administration
  • Experience with Atlassian products (JIRA, JIRA Service Desk, Confluence etc)
  • Good understanding of security and network principles
  • Demonstrated solid communication skills
  • Be customer focused
  • Team Player

Nice to have:

  • Sound knowledge of Azure Active Directory / SSO configuration
  • Exposure to cloud platforms (AWS)
  • Exposure to system administration tasks (Windows, Linux)
  • Exposure to ITIL processes
  • Knowledge of DevOps practices and tool stacks

If this sounds like the role for you, “Apply Now” or send your resume and cover letter to

Please note: Only shortlisted candidates will be contacted.

Sandstone builds better banking experiences for its customers by creating smart connections.

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