Case Study: Kent Reliance

Overview

Industry
Retail Banking

Deployment Country
United Kingdom

Kent Reliance partnered with Sandstone Technology to transform the bank’s acquisition proposition and eliminate manual processes. One of the significant factors in the decision to partner with Sandstone Technology was the innovation leadership, commitment to continuous improvement of the customer experience and the ongoing development of the digital platform.

Solution

Sandstone’s Apply eSavings online account opening is a market leading digital solution, deployed to a number of banks globally. The solution allows customers to apply for a new account online, whenever and wherever they choose, and has the advantage of straight through processing. For Kent Reliance, a significant number of successful accounts are funded at the point of application providing a certainty of funding for the bank.

Benefits:

  • Straight Through Processing - Allowing for a high volume of accounts to be auto approved.

  • Awarded ISA Provider of the Year at the Consumer Moneyfacts Awards 2016

  • Time Saving - Application touch time reduced from 14 minutes to 0 minutes for approved applications

  • Time to Cash - Enabling instantaneous funding via cards

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