Wide Bay Australia signs Sandstone Technology to deliver lending and digital upgrade
Wide Bay Australia Ltd has signed an agreement with Sandstone Technology to upgrade its existing lending and digital banking platforms.
Wide Bay Australia Managing Director, Martin Barrett said the Queensland based ADI and lender had enjoyed a successful working relationship with Sandstone Technology for a number of years and he was pleased to see the relationship continue to evolve with a substantial investment in lending and digital upgrades.
"Sandstone continues to provide innovative solutions that are world-class which is essential to us here at Wide Bay Australia as we strive to make banking easier and more convenient for our customers and expand our footprint into new markets and delivery channels."
"The competitive landscape dictates that, to survive and prosper, we continue to deliver cutting edge technological capability and innovation with secure and efficient platforms."
As part of the upgrade, Wide Bay Australia will migrate their existing version of Sandstone's LendFast customer on-boarding and loan origination system to the latest version, with mortgage brokers being the first to experience the new straight through processing solution early next year. The system upgrades will deliver faster processing, through extensive automation, referral workflows, document management, and progress tracking and notification, from customer on-boarding to loan settlement.
Digital Banking will see the introduction of a portal banking platform, with responsive design and product widgets allowing the customer's experience to be personalised to their product needs and adapted to the device they are using. This will be coupled with the latest Sandstone Mobile App, and account origination products to round out the digital suite.
Sam Plowman, COO Sandstone Technology, "Wide Bay Australia has a long standing relationship with its customers and communities right around Australia so it is great to continue on the journey with them in providing banking solutions that deliver a superior customer experience."