Bendigo and Adelaide Bank Group select Sandstone Technology for opening accounts online
Bendigo and Adelaide Bank has recently chosen Sandstone Technology’s customer on-boarding and product origination solution Sandstone Apply.
As part of the solution, the first delivery to go live is opening deposit accounts and cards online. Bendigo Bank customers are now able to open a deposit account via desktop or mobile in minutes. The service will be extended to credit based products including credit cards, personal loans and mortgages in 2015.
Bendigo and Adelaide Group aims to be Australia’s leading customer connected bank. The new service provides an important service for new and existing customers who choose to do their banking online, when and where it suits them. One of the significant factors in the decision to partner with Sandstone Technology was their innovation leadership, commitment to continuous improvement of the customer experience and the ongoing development of the digital platform.
Andrew Watts, Executive Bendigo and Adelaide Bank says "with the rapid adoption of online and mobile banking, our ability to be able to respond and adapt to our customers’ needs is critical. Sandstone Technology is a long term partner of Bendigo and Adelaide Bank as they continue to develop their product based on the needs and expectations of customers".
"Since going live, we have seen a rapid uptake by new and existing customers, and the feedback from customers and staff has been excellent. Around half of our customers using the service have chosen to support their local branch, providing a great opportunity to develop a relationship. The service is convenient, quick and allows for straight through processing" Mr Watts concluded.
Sam Plowman, COO Sandstone Technology adds, "the retail banking sales channel is evolving rapidly. Customers want the ability to begin their banking relationship with the same ease and convenience that they have come to expect when buying goods and services in store or online. In moving to Sandstone Apply, Bendigo and Adelaide Bank is anticipating its customers’ needs by making it easy for them to complete transactions whenever and wherever they choose and on the device of their choice."