Australian first authenticated messaging functionality within its mobile banking app

October 6, 2017 | News

Sandstone has again demonstrated its commitment to partnering and delivering key innovation to our customers with the launch of IMB’s Australian first authenticated messaging functionality within its mobile banking app.

Daniel Locke, IMB senior manager, digital channels, said: “During the last 18 months, our app has rapidly become our most-used digital channel with twice as many daily users as traditional Internet Banking. And many customers use the App three times a day or more.

“Now, our customers can reach out to us without having to stop what they’re doing and make a phone call. And, we can reach out to our customers through the device they use most often if we need to engage with them quickly.”

The service is secure because it is available only after authentication through a fingerprint impression or a private PIN.

IMB Bank CEO Robert Ryan said: “We’ve focused on forming strong, genuine relationships with our customers for 137 years. So, it’s important to us that we enable our customers to bank and talk with us in any way they choose. By partnering with leading global technology firms such as Sandstone Technology and LivePerson, we can deliver upon our digital strategy providing customer benefits and experiences that will continue our industry-leading customer satisfaction levels”.

Julian Blackley, CEO of Sandstone Technology said, “Expectations of banking customers are increasing exponentially – particularly in the mobile app space. This messaging innovation is testament to the collaboration and agility from all involved to deliver this service to market very quickly with the customer firmly at the centre of our thinking. Our partnership with the team at IMB Bank extends over many years and it’s a privilege to be able to jointly innovate and shape the market with partners such as IMB.”

Sandstone builds better banking experiences for its customers by creating smart connections.

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