Case Study – ME Bank

ME Bank partners with Sandstone to deploy a mobile banking solution

January 2016 | Case Study

“The collaboration between the ME and Sandstone teams was outstanding. The teams worked closely alongside each other to deliver one of the best banking apps in the market, on time and under budget”.

Rebecca James, CMO, ME

Overview

ME Bank partnered with Sandstone to deliver a mobile banking app for Android and iOS supported devices. The brief was simple, yet specific – ME was looking for an app that was intuitive and customer friendly and Sandstone’s BankFast Mobile App fit the brief perfectly.

Feedback from customers via the respective app stores

“Great upgrade! Loving the new look and ease of use with the 4 digit PIN. Good stuff!”

“Excellent upgrade, worth the wait. Clear graphic interface, PIN entry and the balance peek are all worthwhile improvements. I like the choice of icons for different accounts and the informal style of the dialogue boxes…”

Benefits

The new app has delivered benefits to both customers and ME alike. Sandstone was also able to deliver a number of unscheduled items such as creating new external DMZ with standardisation and introducing both new new AD and SQL clustering into the new DMZ zone. Originally scheduled for 2016, bringing forward the delivery date helped realise cost savings for the bank and also enhanced the performance of the app. The main benefits include:

  • 5 months to deploy
  • Over 600,000 downloads
  • On budget.

Solution

Sandstone’s mobile banking app has been developed by some of Australia’s leading developers in consultation with experienced former banking executives and highly sought after CX professionals. The result is an app that has been designed with the customer at the heart, allowing ME’s customers to transact whenever or wherever they are in a few easy clicks.

Key functionality of the app includes:

  • Log in with a 4-digit PIN
  • The ability to check one’s balance without logging in
  • Transfer money between accounts
  • Transfer money to other people
  • Pay bills with BPAY
  • View transaction history
  • Quick access to BSB and account numbers
  • Find the closest ATM
  • Reset and change a mobile app PIN
  • Access online banking terms and conditions
  • Adding/ removing billers and payees
  • TouchID for app devices.

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