According to Sandstone Technology’s Chief Customer Officer Jennifer Harris, 2024 will bring a return to ‘normality’ – or the closest we’re likely to get, post pandemic. Jen and colleague Michelle Yu, Chief Product Officer, came together to discuss the question: ‘what does 2024 have in store for financial services organisations?’ Below, we cover regulatory changes, Gen AI, cybersecurity threats and more.

The pandemic, economic volatility, social and behavioural change, followed by corresponding waves of tech advances - all have had tremendous impacts on financial institutions. With the final weeks of 2023 fast approaching, we look back at the trends that have been re-shaping the finance sector and continue to drive its evolution.