Case study – Cumberland Building Society

Cumberland Building Society using their internet and mobile channels to drive growth

March 2017 | Case Study 

Quote from Gary Richardson, General Manager – Cumberland Building Society

“Sandstone is not just a solution provider but a key strategic partner. Our 10 year journey with them has culminated in the delivery of what we perceive to be the most comprehensive and advanced digital banking platform in the market.”

Overview:

Cumberland Building Society has been a Sandstone customer for over 10 years since their first deployment of Sandstone’s internet banking solution. Highlights of the partnership between the two companies include:

• Deployment of a Paym enabled Mobile P2P Payments service in 2014 becoming one of a few founding participants of the Paym service
• Recently implemented the latest version of Sandstone’s omni channel online banking solution designed to provide a personalised banking service to the society’s customers
• Implemented an online origination solution designed to increase sales generated through the Society’s online channels
• Provided a marketing leading mobile banking app to the Cumberland’s customers
• Deployed an origination solution for the Society’s operator channel to facilitate the origination of deposit products by branch and call centre staff.

Solution:

Internet and Mobile banking functionality used by Cumberland Building Society include:

• Account origination
• Responsive digital banking
• iOS and Android App
• Branch account opening
• Progressive security
• Personalisation
• Savings, current and mortgage accounts
• Pay2Mobile service
• Personal and Business banking
• Wide range of account servicing and payment features.

About Cumberland Building Society

• Number 20 building society with 2 billion pounds in assets
• 160,000 customers
• 34 branches
• One of the few building societies to offer a current account
• Business banking service
• Vehicle finance
• Estate agency.